Frequently Asked Questions

To receive benefits, you are required to complete an initial skills assessment comprised of three modules designed to measure your job skill levels. This information will then be used by your Regional Workforce Board to assist in developing a plan for workforce development in your region of the state. The completion of this review does not in any way affect the outcome of other potential issues that may be affecting your claim.

You answered less than 80 percent of the questions at this level correctly. To advance to the next level, you must answer at least 80 percent (4 out of 5) questions correctly. There is no pass or fail. Completing the sections is all that is required. If there is a green check mark next to that part of the Initial Skills Review, you have completed that part of the Initial Skills Review.

Reminder - Do not exit while working in one of the three parts of the Initial Skill Review. It is important to complete each skill before exiting. You may not return and re-take a skill once you have exited. You may, however, exit the system after you complete a skill and return later to complete the remaining skills. Payment of your claim may be delayed or denied if you do not complete all three areas of the review. To complete the remaining skills review, click here.

No, but don't worry. There is no pass or fail. Completing the sections is all that is required. If there is a green check mark next to that part of the Initial Skills Review, you have completed that part of the Initial Skills Review.

We encourage you to contact your local One-Stop Career Center for education and training referrals. We also encourage you to use the Free Online Training and continue to build your career readiness skills while you are looking for work. Access the Free Online Training.

All the questions and answers have been verified and re-verified. We are confident the answers are right. Don't worry. There is no pass or fail. Completing the sections is all that is required. If there is a green check mark next to that part of the Initial Skills Review, you have completed that part of the Initial Skills Review.

We encourage you to use the Free Online Training and continue to build your career readiness skills while you are looking for work. Access the Free Online Training.

Yes, it is important to do your best and answer as many questions correctly as possible. If you don't try your best, you may be required to participate in additional skills training. Most importantly, this review may assist in matching you to jobs and training.

Adobe Flash and JavaScript are free, safe computer software programs (plug-ins) that must be installed on your computer in order to access the Initial Skills Review. Flash and JavaScript are already installed on most computers.

If you get a message indicating that you need Flash or JavaScript that means you need to install Flash and/or JavaScript on the computer that you are using. Or, you might have an old version of Flash. The current version of Flash is “10.” The Initial Skills Review requires Flash Version 9 or higher.

If you are using a public computer at a One-Stop Career Center, library or some other computer that you do not have permission to install software on (you are not the administrator), you may need to ask the owner or staff for permission to install or upgrade Flash.

Install Adobe Flash: You can download Flash to your computer for free by visiting http://get.adobe.com/flashplayer/. Choose the Download Now button then follow the instructions on the screen to install or upgrade Flash.

Enable JavaScript: The JavaScript setting on your computer must be “turned on” (enabled) in order for you to use the Initial Skills Review. The instructions to enable JavaScript depend on the type of Internet browser your computer uses to access the Internet. Examples include: Internet Explorer, (little blue “e” with a swoosh around it, usually in the bottom left corner of your computer screen), Firefox, Safari, etc.

Visit http://www.google.com/support/bin/answer.py?answer=23852 for instructions to enable JavaScript on your computer.

If you are using a public computer at a One-Stop Career Center, library or some other computer that you do not have permission to install software on (you are not the administrator), you may need to ask the owner or staff for permission to enable JavaScript.

No. Apple products like the iPad and iPhone do not support Adobe Flash, which is required to access the Initial Skills Review. You may use a computer at your local One-Stop Career Center, library, etc. to take the Initial Skills Review.

The Internet browser your computer uses to access the Internet may be out-of-date and therefore may need to be updated. The most common Internet browsers include: Internet Explorer (little blue “e” with a swoosh around it, usually in the bottom left corner of your computer screen), Firefox and Safari.

To update your browser, visit the website for the company that supports your Internet browser.

To update Internet Explorer – the most common Internet browser, visit the Microsoft website at: http://www.microsoft.com/download/en/ie.aspx?q=internet+explorer&WT.mc_id=MSCOM_EN_US_DLC_ICONNAV_121LSUS007796

To update Firefox, visit: http://www.mozilla.com/en-US/firefox/new/

To update Safari, visit: http://www.apple.com/safari/download/

If you are using a public computer at a One-Stop Career Center, library or some other computer that you do not have permission to install software on (you are not the administrator), you may need to ask the owner or staff for permission to upgrade the Internet browser.

Your Internet connection (bandwidth) or signal may not be strong or fast enough. The Initial Skills Review requires a relatively low Internet speed – only 128 kbps sustained, per user. Dial-up connections are not recommended or supported.

Be patient. Complete the part of the Initial Skills Review, Applied Mathematics, Reading for Information, or Locating Information, that you are currently working in. Then, click EXIT located in the bottom right corner of the Initial Skill Review screen. You will be able to log back in to complete the rest of the review when you have more time.

You must still complete all three parts of the Initial Skills Review. Payment of your claim may be delayed or denied if you do not complete all three areas of the review. 

Before starting again, be sure to first check your Internet connection (refer to previous information about Internet browser and bandwidth). If your signal is not strong enough, you may want to use another computer or Internet connection. You may use a computer at your local One-Stop Career Center, library, etc. to take the Initial Skills Review.

IMPORTANT! Try not to exit while still working in one of the three parts of the Initial Skill Review. Your Highest Level Completed (score) will be recorded when you exit. You may not return and re-take a skill once you have exited. You may, however, exit the system after you complete a skill and return later to complete the remaining skills by logging in to https://www2.myflorida.com/flccid/.

This is most likely a computer or Internet issue. Don’t worry.

Click the EXIT button – located in the bottom right corner of the Initial Skill Review screen – or use the “BACK” arrow in the top left corner (Internet browser) of your computer's internet browser.

If you cannot exit, shut down and restart your computer and/or Internet connection.

Your Highest Level Completed (score) - when you click EXIT- will be recorded. You may not return and re-take the part of the Initial Skills Review – Applied Mathematics, Reading for Information, Locating Information – that you were working in.

But again, don’t worry. If there is a green check mark next to that part of the Initial Skills Review, you have completed that part of the Initial Skills Review. The score will not affect your ability to receive benefits.

Reminder - Do not exit while working in one of the three parts of the Initial Skill Review. It is important to complete each skill before exiting. You may not return and re-take a skill once you have exited. You may, however, exit the system after you complete a skill and return later to complete the remaining skills. Payment of your claim may be delayed or denied if you do not complete all three areas of the review.

You may return to complete the remaining skills by logging in to https://www2.myflorida.com/flccid/. Before starting again, be sure to first check your computer and Internet connection (refer to previous information about Adobe Flash, JavaScript and Internet browser and bandwidth). If your signal is not strong enough, you may want to use another computer or Internet connection. You may use a computer at your local One-Stop Career Center to take the Initial Skills Review.

This is an Internet browser caching issue, which means that the web page is storing information from the last time the same computer was used by someone else.

To help you clear the browser cache, visit: http://www.wikihow.com/Clear-Your-Browser%27s-Cache.

This is an issue with your Internet connection. Your connection was dropped or interrupted when saving your Initial Skills Review results.

Don't worry. If you receive a Communication Error, click the EXIT button - located in the bottom right corner of the Initial Skills Review screen.

If the error occurred while working in Level 3, you may be able to re-take that part of the Initial Skills Review - Applied Mathematics, Reading for Information, Location Information.

If you were working in Level 4 or 5, you will not be able to re-take that part of the Initial Skills Review, but don't worry. Your Highest Level Completed (score), when you click EXIT, will be recorded.

If there is a green check mark next to that part of the Initial Skills Review, you have completed that part of the Initial Skills Review. Completing the sections is all that is required.

Before starting again, be sure to first check your Internet connection (refer to previous information about Internet browser and bandwidth).

If your signal is not strong enough, you may want to use another computer or Internet connection. You may use a computer at your local One-Stop Career Center, library, etc. to take the Initial Skills Review.

Reminder - Do not exit while working in one of the three parts of the Initial Skill Review. It is important to complete each skill before exiting. You may not return and re-take a skill once you have exited. You may, however, exit the system after you complete a skill and return later to complete the remaining skills. Payment of your claim may be delayed or denied if you do not complete all three areas of the review. To complete the remaining skills review, click here.